Cancellations or Changes
Since every club is custom made to order, any changes or cancellation requests must be made within 24 hours of placing your order, before assembly begins. After that, a 10% fee will apply to any order change or cancellation.

Returns
Most retailers don't allow returns on custom clubs even if you don't hit them, and almost none allow returns once they’ve been hit. But we do! We want you to buy with confidence, so we give you 30 days to try your clubs, and if you don't like them we'll take them back. Since custom clubs are made to your specs, a return is more complicated than an off-the-shelf product, and therefore we do have to charge a restocking fee on al returns. Clubs returned in new condition (never hit, not even once) carry a 15% restocking fee. Any clubs returned in used condition carry a 25% restocking fee, or 15% if you choose store credit instead of a refund to your original payment method. Pre-assembled clubs, such as Orlimar and Intech, returned in new condition carry no restocking fee, but they do carry a 25% restocking fee if returned in used condition.

To start a return, you can contact us at sales@averagejoesgolf.com. Once your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. There is a flat rate of $12.99 for all returns, unless we are at fault for the return (wrong item sent, damaged or defective item received, etc).  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on pre-owned clubs or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. To quality for this policy, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@averagejoesgolf.com.