Build and processing time

All custom clubs are built to order. Please allow 5–7 business days for us to assemble and ship your order. Business days are Monday through Friday, excluding all federal and most state holidays.

This build time applies to all orders, including expedited shipping. Expedited service speeds up transit once the package leaves us — it does not shorten the time it takes to build your clubs.

If we anticipate a delay beyond 5–7 business days — for example, a component out of stock or on backorder from a manufacturer — we will contact you by email before your order ships.

Where we ship

We ship throughout the United States, including Alaska, Hawaii, and U.S. territories, and to most international destinations.

Because golf clubs ship in oversized boxes, we cannot deliver to P.O. Boxes. Please provide a street address at checkout.

Shipping rates

Continental United States — standard shipping:

Order subtotal	Standard shipping
$0.00 – $99.99	$9.99
$100.00 – $249.99	$12.99
$250.00 and up	Free

Free shipping applies to standard shipping in the continental United States only. Orders to Alaska, Hawaii, U.S. territories, and international destinations are charged actual shipping rates regardless of order value.

Rates for Alaska, Hawaii, U.S. territories, and international orders are calculated at checkout based on destination, weight, and dimensions. All shipping charges are displayed before you complete your purchase.

Expedited shipping

Expedited options are available at checkout:

• 3-Day
• 2-Day
• Next-Day

Expedited shipping is charged at checkout and is not covered by the free shipping promotion. Expedited shipping applies to transit time only. Your order still requires 5–7 business days to build before it ships.

Carriers

We ship via UPS or FedEx, selected at our discretion based on destination and service level.

Tracking

You will receive an email with tracking information as soon as your order ships. If you have not received a tracking email within 7 business days of placing your order, please contact us at sales@averagejoesgolf.com.

International orders — duties, taxes, and customs

International customers are responsible for all import duties, taxes, VAT, and customs brokerage fees charged by the destination country. These are not included in the price you pay us and are not part of your shipping charge. They are collected by the carrier or customs authority, usually at or before delivery.

We are required to declare the full value of your order on customs paperwork and cannot mark shipments as gifts or declare a reduced value.

Customs clearance can add time to delivery, and delays in customs are outside our control.

If a shipment is refused or abandoned and returned to us because duties or taxes were not paid, we will refund the order less all shipping costs, return shipping, our standard restocking fee, and any fees charged to us by the carrier — which may include the duties and taxes assessed when the package arrived in your country. In some cases these costs can equal the entire order value, resulting in no refund.

It is your responsibility to confirm that the items you order can be legally imported into your country.

Incorrect addresses

Please double-check your shipping address at checkout. If a package is returned to us or requires reshipment because of an incorrect or incomplete address provided at the time of order, you are responsible for the cost of reshipping.

Lost, stolen, or damaged shipments

Inspect your package on arrival. If your order arrives damaged, contact us at sales@averagejoesgolf.com within 7 days of delivery with photos of the packaging and the clubs so we can file a carrier claim and make it right.

If tracking shows delivery but you did not receive your package, contact us and we will help you open a claim with the carrier.

Order changes and cancellations

Because clubs are built to your specifications, we can only change or cancel an order before the build begins. Contact us as soon as possible at 602-702-5317 or sales@averagejoesgolf.com. Once a custom club has been assembled, our standard Return Policy applies.

Return shipping

Return shipping is the responsibility of the buyer, except when the return is the result of our error or a defective product. International customers are also responsible for return shipping costs, and duties or taxes already paid to your country are not refundable by us.

Full details, including restocking fees, are in our Return Policy.

Questions

Email sales@averagejoesgolf.com or call 602-702-5317.

Average Joe's Golf, a d/b/a of Custom Golf Center LLC 6509 West Frye Road, Suite #8, Chandler, AZ 85226